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LaToya Cadlett and her boyfriend thought they found a perfect trip to Egypt when they booked the journey with Seal Team Events last year.

"A trip to Egypt, 10 days, $2,000, everything included," says Cadlett. "I sent a security deposit to hold our spots and then after that they had a payment plan."

Unfortunately, Cadlett had already paid $1,300 toward the trip when her Army Reserve unit was mobilized and she was forced to cancel the vacation.

However, Cadlett was relieved because she knew Seal Team Events had a refund policy.

"They said, 'You are guaranteed 100 percent of your refund up until 30 days of the trip,'" says Cadlett.

She canceled more than a year before the trip, but even after assurances over the phone that she would receive a refund, Seal Team Events eventually refused to refund her.

At that point, Cadlett filed civil suit and won, but all she received from Seal Team Events was a check for $300.

That is when she called NY1 For You and the station contacted Seal Team Events.

A representative for the company claimed a mailing error was to blame for the delayed refund and told NY1 a full refund would be sent to Cadlett.

It's a promise Cadlett hopes the company will soon fulfill.